About Us

We are one of three agents appointed by the government to help provide Help to Buy schemes across England. We cover the North of England. 

What we do

We help deliver several government affordable home ownership schemes.  

As a Help to Buy agent, our role is to: 

  • help you understand the schemes 
  • assess whether you are eligible to take part
  • do an initial assessment of affordability – to make sure you can comfortably cover any payments associated with your home purchase 
  • guide you through the home buying process. 

We can help you buy a home using these government schemes: 

  • Help to Buy: Equity Loan 
  • Shared Ownership  
  • Home Ownership for People with Long-Term Disabilities (HOLD) 
  • Older Peoples Shared Ownership (OPSO) 
  • Rent to Buy 

The geographical areas we cover

As a Help to Buy agent for the North of England we cover: 

  • Merseyside
  • Lancashire
  • Greater Manchester
  • Cumbria
  • Cheshire
  • Durham
  • Northumberland
  • Tyne and Wear
  • North Yorkshire
  • South Yorkshire
  • West Yorkshire
  • East Riding of Yorkshire

If you are looking for a property outside of these areas, you can visit the website for the Help to Buy agent for Midlands & London (opens in a new window) or the Help to Buy agent South of England (opens in a new window). 

How to contact us

Our office opening hours are Monday to Friday 9am – 6pm.

Telephone number: 0300 790 0570  

Email addresses: 

enquiries@helptobuyagent1.org.uk - customer inbox for info and enquiries about the scheme

administration@helptobuyagent1.org.uk - inbox for all documentation to do with Help to Buy Equity Loan - PIF's, Solicitor forms etc

postcompletions@helptobuyagent1.org.uk - inbox for all post completion documents - AP1's, Equity Charges etc


Postal address: Help to Buy, Atlantic Pavilion, Salthouse Dock, Royal Albert Quay, Liverpool, L3 4AE

Feedback and complaints:

We aim to provide you with a first-class service.  

If you are unhappy with a service we provide, we want to know so that we can put things right and avoid it happening again. Our complaints policy sets out our commitment to managing any concerns you have.