About Us

We are one of three agents appointed by the government to help provide Help to Buy schemes across England. We cover the North of England. 

What we do

Help to Buy is a government scheme (opens in a new window) providing a range of options designed to make it more affordable for you to buy a home. 

As a Help to Buy agent, our role is to: 

  • help you understand the schemes 
  • assess whether you are eligible to take part
  • do an initial assessment of affordability – to make sure you can comfortably cover any payments associated with your home purchase 
  • guide you through the home buying process through Help to Buy. 

We have the authority to give you the go-ahead to purchase a home with help from: 

  • Help to Buy: Equity Loan 
  • Help to Buy:Shared Ownership  
  • Home Ownership for People with Long-Term Disabilities (HOLD) 
  • Older Peoples Shared Ownership (OPSO) 
  • Rent to Buy 

The geographical areas we cover

As a Help to Buy agent for the North of England we cover: 

  • Merseyside
  • Lancashire
  • Greater Manchester
  • Cumbria
  • Cheshire
  • Durham
  • Northumberland
  • Tyne and Wear
  • North Yorkshire
  • South Yorkshire
  • West Yorkshire
  • East Riding of Yorkshire

The two other Help to Buy agents are based in the Midlands & London (opens in a new window) and South of England (opens in a new window). 

How to contact us

Our office opening hours are Monday to Friday 9am – 6pm.

Telephone number: 0300 790 0570  

Email addresses: 

enquiries@helptobuyagent1.org.uk - customer inbox for info and enquiries about the scheme

administration@helptobuyagent1.org.uk - inbox for all documentation to do with Help to Buy Equity Loan - PIF's, Solicitor Forms etc

postcompletions@helptobuyagent1.org.uk - inbox for all post completion documents - AP1's, Equity Charges etc


Postal address: Help to Buy, Atlantic Pavilion, Salthouse Dock, Royal Albert Quay, Liverpool, L3 4AE

Feedback and complaints:

We aim to provide you with a first-class service.  

If you are unhappy with a service we provide, we want to know so that we can put things right and avoid it happening again. Please see our complaints policy for details of our commitment to managing any concerns you have. 

If you are happy with the service we provide, we want to know so we can continue to do things well.