We are receiving a high volume of Help to Buy: Equity Loan applications, following the easing of COVID-19 lockdown measures
As a result, it is taking us longer than we would expect to process some documents. We are currently working within the following timescales:
· Authority to Proceed – 6 working days
· Authority to Exchange – 3 working days
· Confirmation to Developer – 2 working days
· Requests to reissue documents – 6 working days
In line with government advice, our teams are working remotely. We are unable to receive and process documents sent by post in a timely way. To avoid unnecessary delays, please use our online service to submit applications.